RETURN POLICY

ALL SALES ARE FINAL
RU: Все продажи являются окончательными.

IF AN ITEM PROVES DEFECTIVE UPON RECEIPT, PLEASE CONTACT STENOSIS.EX@GMAIL.COM THE ISSUE AT HAND WILL BE ASSESSED AND REFUND WILL BE GRANTED WHERE APPLICABLE.

MUST BE UNUSED, UNWORN, UNWASHED AND IN THE SAME CONDITION IN WHICH IT WAS RECEIVED BY YOU;

MUST HAVE ALL ORIGINAL TAGS STILL ATTACHED AND INTACT;

MUST BE RETURNED COMPLETE WITH ALL OF ITS PARTS AND ACCESSORIES;

MUST BE SENT IN ITS ORIGINAL PACKAGING;

MUST INCLUDE ITS ORIGINAL PACKING SLIP;

MUST BE SHIPPED BACK TO OUR FULFILLMENT HOUSE WITHIN SEVEN (7) DAYS FROM THE DATE OF DELIVERY;

MUST BE SENT IN ONE SINGLE SHIPMENT; PRODUCTS THAT BELONG TO THE SAME ORDER MUST BE RETURNED TO US AT THE SAME TIME.

IF ALL OF THESE CONDITIONS ARE SATISFIED, WE WILL REFUND THE VALUE OF THE RETURNED PRODUCT(S), SALES TAX INCLUDED, LESS ANY ORIGINAL SHIPPING COSTS. WE WILL NOT ISSUE ANY REFUNDS FOR RETURNS THAT DO NOT SATISFY ALL OF THE CONDITIONS INDICATED ABOVE; PROVIDED, HOWEVER, THAT YOU WILL HAVE THE OPTION TO REQUEST WITHIN SEVEN (7) DAYS FROM BEING NOTIFIED THAT YOU ARE NOT ENTITLED TO A REFUND THAT YOUR MERCHANDISE BE SHIPPED BACK TO YOU, IN THE CONDITION IN WHICH IT WAS RECEIVED BY PROVIDER’S FULFILLMENT HOUSE.

IF YOU DO NOT REQUEST THE RETURN OF YOUR MERCHANDISE WITHIN SAID SEVEN-DAY PERIOD, YOU AUTHORIZE PROVIDER, AND ANY OF ITS AFFILIATES OR AGENTS, TO DISPOSE OF SUCH MERCHANDISE AS IT SEES FIT.

SHIPPING

ALL STENO515 ORDERS ARE SHIPPED FROM ST. PETERSBURG, RUSSIAN FEDERATION VIA VIA PRIORITY INTERNATIONAL, RUSSIAN POST OR EMS

SHIPPING RATES ARE DETERMINED BY WEIGHT, DESTINATION, AND HOW FAST YOU WANT TO RECEIVE YOUR PACKAGE AT POINT OF PURCHASE.

TO FIND OUT THE COST OF SHIPPING FOR YOUR ORDER, ADD THE ITEMS YOU WANT INTO YOUR SHOPPING CART AND PROCEED TO CHECKOUT UNTIL YOU’VE SELECTED YOUR SHIPPING METHOD. THE COST OF SHIPPING WILL AUTOMATICALLY UPDATE IN YOUR ORDER TOTAL BEFORE YOU NEED TO ENTER YOUR PAYMENT METHOD INFORMATION.

ONCE YOUR ORDER HAS BEEN SHIPPED, YOU WILL RECEIVE AN EMAIL CONFIRMATION OF YOUR SHIPPING DETAILS AND TRACKING NUMBER.

FOR ALL DESTINATIONS OUTSIDE OF THE RUSSIA, CUSTOMERS MAY FACE IMPORT AND DUTY TAXES. THESE VARY FROM COUNTRY TO COUNTRY AND STENO515 HAS NO CONTROL OVER THEM. IN THE EVENT THAT YOU NEED TO PAY IMPORT AND DUTY TAXES, YOU WILL BE CONTACTED DIRECTLY BY THE SHIPPING SERVICE AND THE ORDER WILL NOT BE RELEASED UNTIL YOU HAVE PAID. PLEASE CONTACT YOUR LOCAL CUSTOMS OFFICE FOR FURTHER DETAILS OF CHARGES.

IN THE CASE THAT POST IS UNABLE TO DELIVER A PACKAGE DUE TO AN INCORRECT ADDRESS ENTERED BY THE CUSTOMER, MULTIPLE FAILED ATTEMPTS TO REACH THE CUSTOMER BY PHONE NUMBER (REQUIRED AT PURCHASE) AT POINT OF DELIVERY OR OTHERWISE, STENO515 IS NOT RESPONSIBLE FOR PAYMENT OF RETURN SHIPPING COSTS LEVIED BY THE COURIER.

SIMILARLY, STENO515 IS NOT RESPONSIBLE FOR THE PAYMENT OF RE-SHIPPING MERCHANDISE TO THE CUSTOMER. IN CASES SUCH AS THESE, THE CUSTOMER IS RESPONSIBLE FOR ALL SHIPPING COSTS ASSOCIATED WITH RETURNED PACKAGES DUE TO FAILED DELIVERY.

STENO515 IS NOT RESPONSIBLE FOR UNEXPECTED SHIPPING DELAYS CAUSED BY CIRCUMSTANCES SUCH AS SEVERE WEATHER OR NATURAL DISASTERS. SIMILARLY, WE ARE NOT RESPONSIBLE FOR UNEXPECTED SHIPPING DELAYS CAUSED BY CIRCUMSTANCES RELATED TO THE COURIER ITSELF, SUCH AS CLEARANCE DELAYS. SIMILARLY, STENO515 IS NOT RESPONSIBLE FOR THEFT OF PACKAGES.

IN CASES SUCH AS THESE, PLEASE CONTACT YOUR COURIER WITH ANY INQUIRIES ABOUT THE STATUS OF YOUR PACKAGE.
RU: Мы не несем ответственности, если вы не заберете свой заказ с пункта доставки вовремя и он вернется отправителю. Мы не занимаемся повторным отправлением заказа если он вернется к нам назад. Пожалуйста, будьте внимательны и отслеживайте ваш заказ по отправленному вам Трек-номеру на указанную вами почту.