DELIVERY

RUSSIA - 400₽ - 6$
(2-7 BUSINESS DAYS)
VIA RUSSIAN POST

REST OF THE WORLD - 3000₽ - 50$
(6-18 BUSINESS DAYS)
VIA PRIORITY INTERNATIONAL, RUSSIAN POST OR EMS

CONTACTS
ИП ШАКШИН АНАТОЛИЙ АЛЕКСЕЕВИЧ
ИНН 434566475184

EMAIL: STENOSIS.EX@GMAIL.COM
RETURN POLICY

Вы можете вернуть товар в течение 7-и дней после доставки. Исключением являются товары, изготовленные по индивидуальным
параметрам.
Вы должны предоставить магазину товар, все комплектующие (упаковка, стикеры, карточки и т. д.), ярлыки и бирки должны быть сохранены.



IF AN ITEM PROVES DEFECTIVE UPON RECEIPT, PLEASE CONTACT STENOSIS.EX@GMAIL.COM THE ISSUE AT HAND WILL BE ASSESSED AND REFUND WILL BE GRANTED WHERE APPLICABLE.

MUST BE UNUSED, UNWORN, UNWASHED AND IN THE SAME CONDITION IN WHICH IT WAS RECEIVED BY YOU;

MUST HAVE ALL ORIGINAL TAGS STILL ATTACHED AND INTACT;

MUST BE RETURNED COMPLETE WITH ALL OF ITS PARTS AND ACCESSORIES;

MUST BE SENT IN ITS ORIGINAL PACKAGING;

MUST INCLUDE ITS ORIGINAL PACKING SLIP;

MUST BE SHIPPED BACK TO OUR FULFILLMENT HOUSE WITHIN SEVEN (7) DAYS FROM THE DATE OF DELIVERY;

MUST BE SENT IN ONE SINGLE SHIPMENT; PRODUCTS THAT BELONG TO THE SAME ORDER MUST BE RETURNED TO US AT THE SAME TIME.

IF ALL OF THESE CONDITIONS ARE SATISFIED, WE WILL REFUND THE VALUE OF THE RETURNED PRODUCT(S), SALES TAX INCLUDED, LESS ANY ORIGINAL SHIPPING COSTS. WE WILL NOT ISSUE ANY REFUNDS FOR RETURNS THAT DO NOT SATISFY ALL OF THE CONDITIONS INDICATED ABOVE; PROVIDED, HOWEVER, THAT YOU WILL HAVE THE OPTION TO REQUEST WITHIN SEVEN (7) DAYS FROM BEING NOTIFIED THAT YOU ARE NOT ENTITLED TO A REFUND THAT YOUR MERCHANDISE BE SHIPPED BACK TO YOU, IN THE CONDITION IN WHICH IT WAS RECEIVED BY PROVIDER’S FULFILLMENT HOUSE.

IF YOU DO NOT REQUEST THE RETURN OF YOUR MERCHANDISE WITHIN SAID SEVEN-DAY PERIOD, YOU AUTHORIZE PROVIDER, AND ANY OF ITS AFFILIATES OR AGENTS, TO DISPOSE OF SUCH MERCHANDISE AS IT SEES FIT.

SHIPPING

ALL STENO515 ORDERS ARE SHIPPED FROM ST. PETERSBURG, RUSSIAN FEDERATION VIA VIA PRIORITY INTERNATIONAL, RUSSIAN POST OR EMS

SHIPPING RATES ARE DETERMINED BY WEIGHT, DESTINATION, AND HOW FAST YOU WANT TO RECEIVE YOUR PACKAGE AT POINT OF PURCHASE.

TO FIND OUT THE COST OF SHIPPING FOR YOUR ORDER, ADD THE ITEMS YOU WANT INTO YOUR SHOPPING CART AND PROCEED TO CHECKOUT UNTIL YOU’VE SELECTED YOUR SHIPPING METHOD. THE COST OF SHIPPING WILL AUTOMATICALLY UPDATE IN YOUR ORDER TOTAL BEFORE YOU NEED TO ENTER YOUR PAYMENT METHOD INFORMATION.

ONCE YOUR ORDER HAS BEEN SHIPPED, YOU WILL RECEIVE AN EMAIL CONFIRMATION OF YOUR SHIPPING DETAILS AND TRACKING NUMBER.

FOR ALL DESTINATIONS OUTSIDE OF THE RUSSIA, CUSTOMERS MAY FACE IMPORT AND DUTY TAXES. THESE VARY FROM COUNTRY TO COUNTRY AND STENO515 HAS NO CONTROL OVER THEM. IN THE EVENT THAT YOU NEED TO PAY IMPORT AND DUTY TAXES, YOU WILL BE CONTACTED DIRECTLY BY THE SHIPPING SERVICE AND THE ORDER WILL NOT BE RELEASED UNTIL YOU HAVE PAID. PLEASE CONTACT YOUR LOCAL CUSTOMS OFFICE FOR FURTHER DETAILS OF CHARGES.

IN THE CASE THAT POST IS UNABLE TO DELIVER A PACKAGE DUE TO AN INCORRECT ADDRESS ENTERED BY THE CUSTOMER, MULTIPLE FAILED ATTEMPTS TO REACH THE CUSTOMER BY PHONE NUMBER (REQUIRED AT PURCHASE) AT POINT OF DELIVERY OR OTHERWISE, STENO515 IS NOT RESPONSIBLE FOR PAYMENT OF RETURN SHIPPING COSTS LEVIED BY THE COURIER.

SIMILARLY, STENO515 IS NOT RESPONSIBLE FOR THE PAYMENT OF RE-SHIPPING MERCHANDISE TO THE CUSTOMER. IN CASES SUCH AS THESE, THE CUSTOMER IS RESPONSIBLE FOR ALL SHIPPING COSTS ASSOCIATED WITH RETURNED PACKAGES DUE TO FAILED DELIVERY.

STENO515 IS NOT RESPONSIBLE FOR UNEXPECTED SHIPPING DELAYS CAUSED BY CIRCUMSTANCES SUCH AS SEVERE WEATHER OR NATURAL DISASTERS. SIMILARLY, WE ARE NOT RESPONSIBLE FOR UNEXPECTED SHIPPING DELAYS CAUSED BY CIRCUMSTANCES RELATED TO THE COURIER ITSELF, SUCH AS CLEARANCE DELAYS. SIMILARLY, STENO515 IS NOT RESPONSIBLE FOR THEFT OF PACKAGES.

IN CASES SUCH AS THESE, PLEASE CONTACT YOUR COURIER WITH ANY INQUIRIES ABOUT THE STATUS OF YOUR PACKAGE.
RU: Мы не несем ответственности, если вы не заберете свой заказ с пункта доставки вовремя и он вернется отправителю. Мы не занимаемся повторным отправлением заказа если он вернется к нам назад. Пожалуйста, будьте внимательны и отслеживайте ваш заказ по отправленному вам Трек-номеру на указанную вами почту.
PRIVACY POLICY
PERSONAL DATA THAT WE COLLECT

Through our interactions with you we collect various kinds of personal data. Some of this data is provided by you directly, and some is collected automatically based on your interactions with our website and emails.

You may decline to provide your personal data, however this may impact our ability to provide you with products or services. For example, should you decline to accept STENOSIS first party cookies, we will be unable to add items to your shopping cart. We also require your address and payment details in order to process your order.

The data we collect may include the following:

  • Your name and contact information.
  • Payment data required to process payments.
  • Interaction data about your use of our website and emails (for example data on which pages on our site you visit, search queries, add to cart actions etc.).
  • Device data.
  • Error reports, access logs and performance data.

HOW WE USE PERSONAL DATA

STENOSIS uses the data we collect to fulfil your order, and to provide a richer shopping experience on our website and emails. In particular we use data to:

  • Process and fulfil any orders placed via our website.
  • Provide customer support when you contact us.
  • Improve and develop our website.
  • Market to you via e-mail and targeted advertising campaigns.
  • Internal business reporting.
We only ever process your personal data with your consent or as necessary to fulfil our obligations to you as a customer, to operate our business, meet our contractual and legal obligations and to protect the security of our systems.

REASONS WE SHARE PERSONAL DATA

We only share your information with third parties in the following circumstances:

  • When necessary to process your order (for example, sharing your payment details with our payment gateway in order to process your payment, or providing your address and contact details to our shipping courier to deliver your order).
  • To ensure the security and stability of our website.
  • To market to you using trusted third party vendors.

HOW TO ACESS & CONTROL YOUR PERSONAL DATA

You can at any time request that we delete this data in its entirety by contacting us.

In addition to this you can always opt out of any of our marketing communications at any time:

  • You can opt out of our email marketing campaigns by clicking the "unsubscribe" link at the bottom of any of our email campaigns.

We will respect any browser based cookie controls or tracking protection that might be enabled, however we do not currently support the "Do Not Track" feature now present in some web browsers as there is not yet a common understanding of how we should interpret this signal.

If you cannot access or control certain personal data you believe we may have collected, you can always contact us. We will respond to requests to control your personal data within 30 days.

COOKIES

Cookies are small text files placed on your device to store data that can be recalled by a web server in the domain that placed the cookie. We use cookies for a range of purposes including:

  • Remembering your preferred shipping country/currency.
  • Remembering which items you have added to your shopping cart.
  • Logging you into our website and keeping you logged in across pages.
  • To help us prevent fraud.
  • Gathering web analytics data to inform us how our visitors are interacting with our website/Apps.
  • Tracking affiliate program referrals.
Most web browsers will accept cookies automatically but allow you to delete or block them. If you choose to block our cookies, many of the features on this website will no longer work.